Today this article showed up in my newsfeed. It is a mom thanking JetBlue for the service they provided her son with autism before and during a flight. She liked that she was able to indicate his special needs and make a few specific remarks about those special needs when she booked online. Then when she called just to make sure everything was okay, she was offered assistance and silent boarding when they arrived at the airport. She selected silent boarding and indicated how much this helped her son get settled into the new environment and get his headphones on to cancel out the noise when his fellow travelers started boarding the plane. Additionally, extra care and patience were shown to them throughout the duration of the flight, as the staff were aware of his needs based on what she was able to share when she booked the flight. I thought many of these things were good and important to consider when traveling by plane with a person with special needs. I didn’t know some of these options were available and was excited to share them!
This also made me think of a JetBlue program I had heard of awhile back called Wings for Autism. The Wings for Autism program was created to offer a safe environment for families to practice traveling with an autistic child, and be surrounded by others in similar situations. By getting comfortable with the airport and flight experience (without actually leaving the airport!), both parents and their children with special needs could gain the familiarity and confidence needed to fly for real when the time comes. Here’s what is practiced at the events:
- The check-in process
- TSA screening
- Preparing for take-off
I highly recommend watching this short video about a Wings for Autism event. It just might restore your faith in humanity!
Have you heard of or had experiences with companies going above and beyond to accommodate a special need? Please share!